Frequently Asked Questions

MSTR Supply is your new go-to destination for exclusive deals and amazing rewards. We offer a unique platform that combines loyalty rewards with exciting giveaways, providing our members with unparalleled value and experiences.

The MSTR Supply Loyalty Membership is your gateway to exclusive deals and rewards. As a member, you'll have access to discounts from leading brands across Australia, entry into our exciting giveaways, and the opportunity to accumulate entries for future draws.

It's SIMPLE! When you purchase a package, you'll be added to our mailing list. We'll send you regular updates about new discounts, promotions, and giveaways. You can also access all current offers through our mobile app or web portal.

If a MSTR Supply Loyalty Member chooses to upgrade their membership, they will immediately receive the benefits of the higher tier, including additional entries into giveaways. If downgrading, the member will retain their current benefits until the end of their billing cycle, after which the new tier's benefits will apply.

The longer you're a MSTR Supply Loyalty Member, the more entries you'll accumulate for our giveaways. These entries never expire, meaning you'll have an increasing chance of winning with each passing month of membership.

After downloading the MSTR Supply mobile app, follow these steps: 1) Open the app and click 'Login'. 2) Enter your email and password. 3) Once logged in, you can view your membership details, including your current tier, accumulated entries, and available discounts.

Open the MSTR Supply mobile app and click the Side Menu. Select 'Payment Methods' and then 'Add New Payment Method'. Follow the prompts to enter your new card or account details. You can also remove old payment methods from this screen.

The best way to confirm your participation in promotions is to log into your MSTR Supply account. All active promotions you're eligible for will be listed in your dashboard. You can also check your email for notifications about new promotions.

No, you don't have to be a member to enter and win our giveaways. However, MSTR Supply members receive additional entries and exclusive access to certain promotions, increasing their chances of winning.

The MSTR Supply Loyalty Membership is designed to be rewarding and unique. The number of entries you receive depends on your membership tier and duration. Higher tiers and longer memberships accumulate more entries, increasing your chances of winning.

After your purchase, you'll receive a welcome email with login details for your MSTR Supply account. Once logged in, you can view all the draws you're currently entered into, as well as your number of entries for each.

When you sign up with MSTR Supply, you provide your contact details. If you win, we'll contact you via the email address or phone number associated with your account. Always ensure your contact information is up to date in your account settings.

At MSTR Supply, we use a fair and transparent digital draw system. All eligible entries are included in the draw, and winners are selected randomly. To ensure you're in the draw, make sure your membership is active and your account is in good standing.

MSTR Supply will never contact you directly via social media to register for a prize. If you receive such a message, it's likely a scam. Always verify promotions through our official website or mobile app. If in doubt, contact our customer support team.

Yes, as long as you are within Australia and we can send you the prize, you are eligible to win. Some restrictions may apply for certain promotions, so always check the specific terms and conditions for each giveaway.

Not at all! Anyone can take advantage of our discounts and enter our giveaways. However, for legal reasons, only individuals 18 years or older can claim certain prizes, such as those involving alcohol or gambling.

Yes! Every 6 months, you can claim bonus entries into a promotion of your choice. The number of bonus entries depends on your membership tier. Check your account dashboard for details on when you're eligible for your next bonus.

You can manage your membership through the MSTR Supply web portal or mobile app. Go to 'Account Settings' and select 'Cancel Membership'. Follow the prompts to complete the cancellation process. Remember, cancelling will forfeit any accumulated entries.

MSTR Supply will never contact you on social media to inform you that you've won. We always use the contact information provided in your account. If you receive such a message, it's likely a scam. Always verify any win through our official website or by contacting our customer support team.

MSTR Supply may be new, but we're driven by a passionate team with years of experience in customer loyalty and rewards programs. We're committed to providing the best possible experience for our members and constantly innovating to bring you exciting new offers and opportunities.